Shop terms & conditions

General Terms

These terms and conditions apply to ordering made to order lingerie and corsetry from Vanadis Couture. The term made-to-order means that your garment will be constructed according to the selections you make before purchase. We do not hold stock so each lingerie item or corset is made to your specifications of size, colour and trim. Made-to-order differs from our bespoke work in that your made-to-order garment will be made to a standard size chart as opposed to a set of personal measurements.  All made-to-order purchases are considered accepted after you have paid for your order in full, and we have confirmed receipt of your order and payment by email. By placing an order you agree to adhere to these terms and conditions.

Pricing

All prices stated on our website or quoted individually are in EUR and include materials costs. Shipping is charged separately.

Timescale

All Vanadis Couture lingerie and corsetry is made in Finland. Our turnaround time can vary during periods of high demand but on average we aim to dispatch your garment 4-6 weeks after you have placed your order. If you require your order for a specific date please enquire prior to purchase. We will give you a time frame for your order upon confirming your purchase.

Sizing

Please check your measurements carefully against our size chart (included on each product page) to ensure that you have made the correct sizing choice. Made to order items are non-returnable except in the event of a faulty item, so seek any advice or additional information you may require prior to purchasing.

Shipping

Postage will be added at checkout for your order but if you are ordering from outside the EU please be aware that customs charges may be added by your local authority when the package enters the country. All customs fees and taxes are the responsibility of the customer and should be factored in before ordering. As these fees are unrelated to our services they cannot form part of any refund. Any packages returned to us due to unpaid fees will require a second shipping fee to be resent.

Returns and cancellations

Made-to-order garments cannot be returned or exchanged except in the unlikely event of a faulty item or if the item received differs from the options selected. If you are dissatisfied with the quality of your order please notify us in writing and we will provide details of where to send the item/s. Faulty Returns are sent at our expense . If a garment is judged to be worn or damaged due to customer negligence it will be returned to sender and cannot be refunded. This does not affect your statutory rights. Complaints must be made as soon as possible

After placing an order for a made-to-order garment, you may choose to cancel your contract and receive a full refund up to 14 days after your payment has cleared. After this stage it may not be possible to fully refund you, depending on the amount of work carried out and expenses incurred up to the point that cancellation was requested. If you wish to cancel your order please email us stating your intention.

We make an effort to ensure all inventory items are listed accurately but all orders are subject to availability. Sometimes it is not possible to accept an order due to unavailability of materials or a pre-existing excessive workload. We will make you aware of any such circumstances within 7 working days of your order being placed.

We reserve the right to refuse service or cancel an order within 14 days of it being placed. You will be informed of this decision as soon as is possible within that time frame and a refund will be issued..

Privacy and Data Protection

When making a purchase please familiarise yourself with our data protection policy to understand how your information will be stored and protected